All parcels are posted with tracking with a flat rate of $10 postage Australia Wide.
If you live locally (Barossa Valley and surrounding areas) you are always welcome to come and collect your order. Simply select the code “LOCAL PICKUP” at checkout then contact me to arrange.
If you would like to have your order shipped to an address outside of Australia, please select “Request Totals” as your payment method at checkout. I will then notify you of the shipping costs based on the country and weight of the order. Please note: I get to the post office twice a week and all orders are mailed after receipt of full payment. Parcels can take up to 10 working days to be delivered. The postal carrier we use is Australia Post; regular letter & parcels with tracking service. All items are ready to ship to you from Wasleys, SA , Australia.
Payment through the So This Is Love website is secure and easy. You can pay via paypal (using your credit card or paypal funds). Using paypal will take you directly to the paypal site after checkout. Please make your payment within 48 hours of purchasing. If there is a problem in making a payment please contact me – if I don’t hear from you or receive payment within the 48 hours, I may need to cancel your order and re-list the items. Please make contact – if I know what the problem is I can always help you work out a solution. All prices are in Australian Dollars (AUD).
I strive to ensure you are satisfied with your purchase. I want you to love what you’ve ordered & received! If something isn’t right, let me know so I can fix it. Please contact me within 7 days of receipt of your order. Due to the personal nature of some of my products, and the fact that many are one of a kind (and therefore, cannot be exchanged for another similar item) I have an all encompassing policy of no returns unless goods are faulty or not as described. Consumer is to pay all associated postage fees unless agreed otherwise and to contact me prior to returning items. I offer a 6 month warranty on all seams sewn by me on my handmade items. Any damage to these that is deemed to be caused by lots of loving, normal wear & tear or neglect are not covered, however I can mend them for you for an agreed fee.
When you place an order through So This Is Love, your details are contained in an internal customer database within the shopping cart system. Customer details will only be used for completing the transaction & contacting you post sale for your feedback to ensure you are 100% happy with your purchase. Your details will never be given or sold to anyone. If at any time you feel your privacy has been invaded, please contact me.
So This Is Love holds no responsibility for injury, harm or health problems suffered by use of the products sold on this website, or by use of this system (online store). By placing an order you agree to these terms and conditions.